LEGAL & POLICIES
Our Policies
Last updated: June 2026
Free on all orders, no minimum. All orders are shipped fully insured and tracked.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email with tracking information once your order ships.
Shipping Rates & Timeframes
| Region | Method | Timeframe | Cost |
|---|---|---|---|
| United States | Standard | 5–9 business days | Free Shipping |
| Canada | Standard | 7–12 business days | Free Shipping |
| Australia | Standard | 7–14 business days | Free Shipping |
| Europe | Standard | 8–14 business days | Free Shipping |
| Rest of World | Standard | 10–20 business days | Free Shipping |
Tracking Your Order
Every order ships with full tracking. You'll receive a tracking number by email as soon as your package leaves our facility. Tracking updates may take up to 24 hours to appear after your shipment notification.
Customs & Duties
International orders may be subject to customs duties or import taxes, which are determined by your local customs office. These fees are the responsibility of the customer and are not included in your order total or shipping cost. Mirne is not responsible for delays caused by customs processing.
Lost or Damaged Packages
All Mirne shipments are fully insured. If your package is lost in transit or arrives damaged, please contact us at storemirne@gmail.com within 7 days of the expected delivery date. We'll resolve it promptly — either with a replacement or a full refund.
30-day returns on all unworn, unaltered items. Free exchanges on size or metal within 30 days of delivery.
Return Eligibility
We accept returns within 30 days of delivery for items that are:
- Unworn and in original condition
- In original Mirne packaging with all documentation
- Not engraved, resized, or customized in any way
- Not marked as final sale at time of purchase
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Engraved or personalized pieces
- Items marked "Final Sale" at checkout
- Gift cards
- Items returned more than 30 days after delivery
How to Start a Return
- Email us at storemirne@gmail.com with your order number and reason for return.
- We'll send you a prepaid return label within 1 business day.
- Package the item securely in its original box and drop it off at any carrier location.
- Once received and inspected, your refund or exchange will be processed within 3–5 business days.
Free Ring Resizing
We offer one complimentary resize within 30 days of purchase. Simply email us your order number and desired size. Please note that resizing engraved rings may affect the engraving — we'll advise before proceeding.
Exchanges
Want a different size, metal, or style? Exchanges are processed as a return + new order. Your new item ships as soon as we receive and inspect the original. Exchange shipping is always free within the US, Canada, Australia, and Europe.
Full refunds are processed to your original payment method within 5–10 business days of us receiving your return.
Refund Timeline
| Step | Timeframe |
|---|---|
| Return received & inspected | 1–2 business days |
| Refund approved & processed | 1–3 business days |
| Funds appear on your statement | 3–5 additional business days |
Refund Methods
Refunds are issued to the original payment method only. We cannot redirect refunds to a different card or account. If your original payment method is no longer active, please contact us so we can arrange an alternative.
Partial Refunds
Partial refunds may be issued if an item is returned showing signs of wear, missing packaging, or is returned after the 30-day window. We will always contact you before processing a partial refund and give you the option to have the item returned to you instead.
Discount Codes & Promotions
Refunds are calculated on the amount actually paid. If a discount code was applied, the refund will reflect the discounted price, not the full retail price.
Mirne is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it.
Information We Collect
WHEN YOU PLACE AN ORDER: Name, email address, shipping address, billing address, phone number, and payment information (processed securely — we never store full card details).
WHEN YOU BROWSE OUR SITE: IP address, browser type, pages visited, time spent on pages, referring URLs, and device information. This is collected via cookies and analytics tools.
WHEN YOU CONTACT US: Any information you choose to share in emails, chat messages, or contact forms.
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and receipts
- To respond to your questions and support requests
- To send marketing emails only if you have opted in
- To improve our website and product offerings
- To comply with legal obligations
Cookies
We use essential cookies to run our store (shopping cart, login session) and optional analytics cookies to understand how visitors use our site. You can opt-out of non-essential cookies at any time via your browser settings.
Data Sharing
We do not sell your personal data. We share information only with trusted third-party service providers who help us operate our business — including payment processors (Stripe, PayPal), shipping carriers, and email platforms. All third parties are bound by data protection agreements.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You can also object to processing or request data portability. To exercise any of these rights, email storemirne@gmail.com.
Data Retention
We retain order and customer data for up to 7 years for accounting and legal compliance. Marketing consent records are kept for as long as you remain subscribed.
Contact
For any privacy-related questions, contact our Data Controller at storemirne@gmail.com.
By accessing or using the Mirne website and purchasing our products, you agree to be bound by the following terms and conditions.
Use of the Site
You may use our site for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair it, or interfere with any other party's use of it. We reserve the right to terminate access for any violation of these terms.
Product Information
We make every effort to display our products accurately. However, we cannot guarantee that your screen's display of colors will be exactly accurate. Descriptions are provided in good faith, and we reserve the right to correct any errors or update information without prior notice.
Pricing
All prices are displayed in USD unless otherwise specified. Prices are subject to change without notice. We reserve the right to refuse or cancel orders placed at an incorrect price due to a pricing error.
Orders & Payment
By placing an order, you confirm that you are authorized to use the payment method provided. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued immediately.
Intellectual Property
All content on this site — including images, copy, logos, and design — is the property of Mirne and protected by copyright. You may not reproduce, distribute, or use our content without prior written permission.
Limitation of Liability
Mirne shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products beyond the amount paid for the relevant order.
Governing Law
These terms are governed by the laws of the jurisdiction in which Mirne operates. Any disputes shall be resolved in the courts of that jurisdiction.
Changes to These Terms
We may update these terms at any time. Continued use of our site after changes are posted constitutes your acceptance of the revised terms.
Every Mirne piece is crafted to last — but a little care goes a long way. Follow these guidelines to keep your jewelry looking its best for years to come.
Daily Wear
- Remove jewelry before swimming, bathing, or exercising
- Apply perfume, lotions, and hairspray before putting on jewelry
- Remove before sleeping to avoid stress on delicate settings
- Put jewelry on last when getting dressed, and take it off first
Cleaning
| Metal | Recommended Care |
|---|---|
| 18k Gold | Warm water with a drop of mild dish soap, soft cloth. Pat dry thoroughly. |
| Sterling Silver | Silver polishing cloth or warm soapy water. Dry immediately to prevent tarnish. |
| Platinum | Warm soapy water and a soft toothbrush. Professional polish annually. |
| Rose Gold | Warm water, mild soap, soft cloth. Avoid abrasive materials. |
Storage
Store each piece separately in the provided Mirne pouch or a soft-lined jewelry box to prevent scratching. Keep away from direct sunlight, humidity, and extreme temperatures. Sterling silver should be stored in an airtight container to slow tarnishing.
Professional Cleaning
We recommend having diamond and gemstone pieces professionally cleaned and inspected once a year to check settings and prongs. Many local jewelers offer this service free of charge.
Avoid
- Chlorine and saltwater — both can damage metals and loosen settings
- Ultrasonic cleaners — can loosen stones in paved or channel settings
- Harsh chemicals, bleach, and abrasive cleaners
- Storing multiple pieces together without protection
Every Mirne piece comes with a 6-month warranty against manufacturing defects, starting from the date of delivery.
What's Covered
- Defects in materials or workmanship
- Stone loss due to a faulty setting (not impact damage)
- Clasp or closure failure under normal use
- Hallmark stamp defects
What's Not Covered
- Normal wear and tear (scratches, patina, surface scuffs)
- Damage caused by accidents, misuse, or improper care
- Stone loss caused by physical impact
- Damage from exposure to chemicals, water, or extreme conditions
- Unauthorized repairs or modifications
Making a Warranty Claim
- Email storemirne@gmail.com with your order number and a clear photo of the issue.
- Our team will assess your claim within 2 business days.
- If approved, we'll arrange a repair or replacement at no cost to you.
- Shipping to us for warranty repairs is covered by Mirne.
After the Warranty Period
We offer paid repair services for pieces outside the warranty window. Email us at storemirne@gmail.com with photos and we'll provide a quote.
